Pre-sale service

1.According to customers requirement, we provide you with the relevant professional technology information (including the specification, machine pictures, working videos, manual) and test samples by our machines.

2.Welcome to visit our company, we will let our engineer do marking or welding on samples. Seeing is believing, and it is better for future business.

3.We offer a reasonable price for mutual win-win cooperation.

Sale service

1.We will make a working video and take pictures to customers for confirmation before delivery.

2.Machine will be packed into the standard wooden cartons, suitable for vessel or air transport, and marked the universal label, shipping marks.

3.Send customers commercial invoice, packing list, BL or AWB sheet, optional CO or FF or FTA or SASO for customer custom clearance.

After-sale service

(1) Warranty and Service included：

a. Hardware: 1 year on all parts;

b. Software: whole life on update for free.

c. Maintenance and technological support: whole life.

(2) Training:

a. 3--4 days free training for the whole system in Seller’s company.

b. If customer needs our technician give the training abroad, the customer need charge for the transportation and accommodation fees of engineer;

Including: how to set up the equipment;

how to debug the light route;

how to use the software and operate the equipment;

how to replace the bad material and spare parts, etc;

how to maintain the equipment;

how to estimate and settle the problem, and analysis the reason.